Melhoria do processo de aquisição de equipamentos médicos assistenciais em hospital público

Abstract

Hospitals aim to promote the health of the population through an extensive and complex range of services. Even though the main activity of these institutions is caring for patients, there are a series of managerial and administrative activities necessary to continue providing care to the population, among which the purchasing process stands out. The objective of this work is to propose improvements in the process of acquiring medical-care equipment using Lean Healthcare concepts. To this end, the purchasing process in a public hospital was specifically analyzed, through the analysis of the history of purchasing processes in the electronic auction modality of the price registration system from 2021 to 2022, in addition to documentary and field research , where the inefficiency of this process in the institution was observed. Interviews were carried out with the main people involved in the sectors most active in the acquisition processes. A series of improvement opportunities were observed at several different points in the process, which were adjusted in search of greater efficiency. Based on the information collected, an action plan was prepared to apply improvements, including the development of a SOP to assist in standardizing the acquisition planning process. As a result, there was an improvement in the efficiency of the medical equipment purchasing process at the institution studied by more than 30% in the approval rate of items in the EMH acquisition auction.