A Avaliação de desempenho dos servidores da UFPA: em busca de novas perspectivas a partir do processo de comunicação interna

Abstract

The current Brazil’s government has resumed the discourses that attribute to the public servers the inefficiency and burden of the treasury, in addition to sustaining deprecating predicates to the Federal Universities and to place the Performance Appraisal (PA) as an instrument of its management ideals. The PA is a fundamental process for organizations because it instrumentalizes actions and has a direct influence on careers. Despite this, the Universidade Federal do Pará (UFPA) registers disorders in this context, materialized in formal discrepancies that affect its strategic purpose. Considering that organizations and their processes are result of the communicative interaction between their components, this study aimed to analyze the role and the importance of internal communication in the PA of UFPA servers. The research is applied in its character, being descriptive from the perspective of its objectives and quantitative as to the approach method. The technical procedure for data collection was the field survey, with application of a questionnaire to the proportional stratified probabilistic sample, composed of Technical-Administrative in Education and Professors who exercise a managerial function, both categories were participants in the PA 2018 and work at the UFPA's Campus Belém. There are positive aspects, such as the high qualification of the servants, the considerable interest in feedbacks, the existence of modern communication channels, and the evidence of dialogue between the actors. However, there are signs of noises interfering with the flow of formal information about the appraisal process, since, to obtain it, most informants do not refer to the Administrative Unit that manages the process, besides unknowing the basic rules of the PA. In addition, the computerized system that receives the appraisals needs to be improved so that it can allow, mainly, the feedback and the availability of the appraisal results. The research concludes that communication still needs to assume its strategic role in the People Management area and that there is a need for dialogue between the actors that carry out the UFPA appraisal process, enabling continuous feedback both to improve individual measurements and to build, together, a process better suited to the needs of the public service.