Indicadores de desempenho para secretários executivos da Universidade Federal do Pará

Abstract

In a scenario in which organizations seek effective results and in which the workers are not seen as a resource, but as collaborators who must understand what is expected of them and how they can contribute to the organization and, on the other hand, how these workers can be motivated and valued in their daily work, through the perception of the results of their work, this research aimed to analyze the performance evaluation performed at the Federal University of Pará (UFPA), based on the Balanced Scorecard method (BSC), from the perspective of the public employees of the position of executive secretary. To this end, the following objectives were established: to identify individual performance measurement method, based on the BSC method; to define three or more individual performance indicators for UFPA executive secretary public employees; and to analyze these individual performance indicators as a tool for managers' decision making. The research methodology was conducted from a post-positivist quantitative approach, carried out through literature review and field research. The field research was applied through a survey, which was validated with a sample of the universe of individuals, and was then applied to the general population. The results obtained had their consistency proven from Cronbach's alpha. The research pointed out that it is possible to elaborate individual performance indicators from the definition of the expected percentage of execution of a given public employee activity and the expected quality criteria, which are derived from the Institutional Development Plan (PDI). After that, six indicators were aligned with the BSC’s Internal Processes perspective and were proposed according to the strategic objective “Improve institutional communication”. These indicators were used to analyze the perspectives of: elaboration of the work plan of the server, proposition of training and qualification, and dimensioning of the work team.