Mapeamento de competências dos secretários de programas de Pós- Graduação, via análise de processos

Abstract

The organizations have sought new management models to attend the demands increasingly intensified in the society. In this background, the process mapping and competencies arise as a tool necessary to the attendance of changes to be implement in the organizations that search the monitoring of these changes. However, there are few information in the literature about the importance of process mapping in the identification of competencies in a public management. Thus, the research had a goal to map the necessary competencies for secretaries of programs of post-graduation stricto sensu at UFPA, identifying if the competencies described in focal group attend all activities of servers. After collections and analysis of data, obtained in focal groups and with the application of questionnaire, competences was validated as necessary to this servers, close to institution which act, in case UFPA. The results demonstrated that to relate the process with competencies identified for a focal group, one new competency was added only. In this case, the process mapping was not consider as an efficient form to map competencies